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Customer Service





Q: Why Choose Direct Insulation?


A: We at Direct Insulation believe in giving the customer the highest level of service possible whilst still providing great low cost pricing. We are a company with friendly staff  that want to help, and more importantly are qualified to help you in the selection and purchase of the Insulation and Building Products that you require . With each member of staff having over 20 years experience in the Builders Merchant & Insulation Materials industry we know what we are talking about. Direct Insulation has a supply chain network second to none using only the best insulation manufacturers and distributors in the country and with our huge buying power we can ensure that we get the best deals and pass these on to our customers. Direct Insulation aim for perfection in every transaction made, and have received great feedback from the thousands of customers that have enjoyed our service since 2005.


Q: Do you deliver to addresses in Wales, Scotland & Ireland? 


A: We do deliver to parts of Scotland and Wales these are shown on our delivery information page. However unfortunately we are unable to deliver to Ireland. 


Q: Are Direct Insulation an environmentally friendly company?


A: Direct Insulations parent company Building Materials Direct Ltd.  are very pro-active in being environmentally friendly and are continually monitoring ways in which it can reduce its businesses impact on the environment,.


“We feel that we have already achieved a major step forward in our industry, with a number of our employees working from home and not having to use carbon emitting transport to travel to and from work.Very little paper is used or wasted in our operation as almost all transactions are done electronically. These along with a number of other environmental impact reduction steps we are currently taking will improve our impact on the environment and make our business more environmentally friendly.”

Terry Puffett (Director)


Q: What happens if I receive damaged materials or if there is something missing from my order?


A: In the instance of damages or missing items you are required to sign for materials at the time of delivery and you should: 

a) Note on the delivery drivers paperwork what is missing or damaged and

b) Contact us straight away by telephone on 01793-791010 or you can also e-mail us at to let us know that there is a problem.

We can always resolve these issues if both of these responses are carried out. 


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